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Contact Us

Last Updated: January 2025

We're here to help! Whether you have questions about your HOA account, need assistance with the app, or want to report an issue, please use the contact information below.

HOA Office Contact

General Inquiries

Phone: (555) 012-3456

Email: hoa@sheltonsprings.homes

Website: https://sheltonsprings.homes

Office Hours: Monday - Friday: 9:00 AM - 5:00 PM

Emergency Contact

For urgent matters outside of office hours, please contact our emergency line:

Emergency Phone: (555) 911-HOA

Note: This line is for HOA-related emergencies only. For life-threatening emergencies, please call 911.

Technical Support & App Issues

Developer Contact

If you're experiencing technical issues with the app, have questions about app functionality, or would like to report a bug or request a feature, please contact the developer:

Email: ruben.jim.co@gmail.com

Please include as much detail as possible about your issue, including your device type, operating system version, and steps to reproduce the problem (if applicable).

What to Contact Us About

HOA Office

Contact the HOA office for:

Account questions and billing inquiries
Community rules and regulations
Maintenance requests
Board meeting information
General community questions
Payment processing issues

Developer

Contact the developer for:

App crashes or technical errors
Login or account access issues
Feature requests or suggestions
Bug reports
Questions about app functionality
Privacy or security concerns related to the app

Response Times

We strive to respond to all inquiries in a timely manner:

HOA Office: During business hours, we typically respond within 1-2 business days
Emergency Contact: Available 24/7 for urgent matters
Developer: We aim to respond to technical support requests within 2-3 business days

For questions about our Privacy Policy or Terms of Service, please visit those pages or contact us using the information above.